+ How do I go about enrolling my child at an I Am Learning centre?

The first step in the enrolment process is to book a tour. This gives you a chance to experience the I Am Learning environment and ask any questions you have to make sure we’re right for you. After your tour, you’ll be a Welcome Pack which provides you with informtion to take home as well as all the forms to move forward with enrolling your child at I am Leanring.

Our managment team can assist you with choosing your days of care, develop an individual orientation program for your child, and booking a start date for your child.

+ Is there a minimum number of days required to enrol my child?

No. And we offer long stay and short stay care options to suit a wide range of needs.

+ Will I be able to see what my child gets up to during the day?

Absolutely. We use an online app called Storypark to help you stay connected with your child while they’re having fun with us. It also helps us to track your child’s progress and learning so we can work together to ensure they reach their full potential.

+ Do you cater to food allergies?

Yes. We cater to all food allergies and have appropriate policies around allergies in place.

+ What are the staff to child ratios in each room?

For children from birth to 3 years there is one educator to 4 children. For children aged 3 and above there is one educator to 11 children.

+ Do you have a funded kinder program?

Yes. Our 4-year-old kinder program is fully funded and run by a qualified kindergarten teacher.

+ Do I still pay a fee on public holidays when my child doesn’t attend?

We do charge for public holidays, but families recieve 4 weeks of annual leave, per financial year at the reduced rate of 50% of your normal daily fee. Families then have the option of notifying their centre director and usuing their annual leave during public holiday, reducing the cost to half of their normal daily fee for that day.

Families also receive 10 sick days per child at the discounted rate - 50% of your normal daily fee. Eliabgle families still recieve their Child Care Subsidy during annual leave and sick leave, which is calculate by Centerlink based on the fee paid.

+ What happens if we go on holiday?

Families recieve 4 weeks of annual leave, per financial year at the reduced rate of 50% of your normal daily fee. Families also receive 10 sick days per child, per financial year at the reduced rate of 50% your normal daily fee.

Families are required to provide I am Learning with 2 weeks notice for annual leave, and provide a medical cirtificate for their child sick days.

+ What safety measures are in place for COVID-19?

COVID Safe Plan

We have a COVID Safe Plan in place to address all types of lockdowns. A copy of this Plan is located in our parents room.

High Standards of Hygeine are our best defense against COVID.

A Hygiene Station is located at the centre entrance and we request that you sanitise your hands when you enter and exit the centre.

Children and Educators wash their hands frequently.

We have increased daily cleaning to two times per day.

QR Code Check-in

All visitors are required to check-in to the centre using the QR code located at the front entrance.

Pick-up & Drop-off

Changes may be made to our pick-up and drop-off procedures to limit the number of people coming in and out of the service at any one time.

Keeping everyone safe

Outdoor play is encouraged. Windows are open to allow the flow of fresh air.

If a child or Educator shows any symptoms of cold or flu, we will perform a wellness check and follow our Illness Procedure.

What happens if there is a positive COVID-19 Case at the Centre?

If we have a confirmed case of COVID-19 at the centre, we will follow the current advice from the Australian Federal Government Department of Health (DOH)

For more information, visit the DOH website www.health.gov.au